How to Turn Uncertainty Into Confidence

Most new investors feel uneasy about risk — and that’s normal.
Every time you invest, you’re stepping into the unknown. The secret is learning what kind of uncertainty you’re facing and how to use it to your advantage.

Think about everyday risks: boarding a plane ✈️, crossing a busy street 🚶‍♀️, or driving in the rain 🚗. You don’t eliminate those risks — you manage them through experience, preparation, and trust in a system that works.

Investing is no different.

What “Risk” Really Means

Before we talk about markets, let’s start with the dictionary to ground the meaning of risk.'

“The chance that an investment (such as a stock or commodity) will lose value.”Merriam-Webster

“The possibility of something bad happening.”Cambridge Dictionary

Both definitions outline: risk = possibility + negative consequence. Our brain will quantify both possibilities and consequences (in some cases, there is potential for positive outcomes).

Common Thread

What It Means

Everyday Example

Uncertainty

We don’t know exactly what will happen.

Will your flight be smooth?

Probability

There’s a measurable chance of loss.

Rain, or maintenance, might delay the flight.

Consequence

The result if it goes wrong

You arrive late for a hotel check-in or a reservation. You miss a connection to your destination.

Following the definion, when it comes to investments, we have the following categorization

  • Fixed income products and bank accounts have no risk.

  • Everything else has risks, including real-estate investing.

What are you supposed to conclude here? Everything that actually makes money has risk — now you have to quantify the volatility risk and that’s a very different story.

To a stunt double, the risk from falling off a roof isn’t the same as an office worker with no training. The act of falling is the same to everyone, just like an index is the same to everyone, but the skills or ability to tumble, now varies by person adjusting the risk assessment. The same applies to investing — risk is subjective, and contextual.

💡 Did You Know?

In investing, the financial industry turned risk into a math problem called volatility. But volatility isn’t risk — it’s motion. You only lose money when you react to it.

The Investor Profile Questionnaire — Comfort Isn’t the Same as Confidence

While financial advisers do not have a fiduciary duty to the investor, they do approach advising methodically with documents to ground the conversation between the advisor and the investor.

Once you understand what risk really means, it’s easier to see why traditional investor questionnaires can still lead you to play it too safe. They’re designed to match your investments to your comfort level — but comfort and success don’t always align.

Used correctly, a risk profile should help you understand two types of risk capacity😀

Type

Definition

Implication

Ability to take risks

Your financial capacity — income, time horizon, savings.

Long horizons allow for more volatility.

Willingness to take risks

Your emotional tolerance for seeing losses.

Determines how likely you are to stay invested.

Most questionnaires capture both — but the way the results are used can still be misleading. If you score low on emotional tolerance, the recommended portfolio will likely emphasize comfort, not performance — even if your time horizon says you could handle more growth.

That’s where experience and education make the difference. You can train your willingness to match your ability, the same way a new driver builds confidence with practice.

These questionnaires protect you from volatility — not from inflation or underperformance. The risk profile moves away from assessing risk to assessing your comfort level towards volatility.

That’s where education and experience change everything. You can train your willingness to take risk to match your ability, just as a new driver becomes confident after more time behind the wheel.

💡 Did You Know?

A questionnaire can measure your fear, but only education can build your confidence.

The goal isn’t to match your emotions — it’s to grow beyond them.

Meet Neo & Morpheus - New Clients with the Matrix Investment Corp

We’ll cover a couple of personas to highlight how the questionaires can be too conservative, or how a lack of knowledge often leads investor to start too conservative — and lose years of performance along the way.

  • Neo : A 20 years old new investors wanting to retire on income

  • Morpheus : A 35 years old savvy investor wanting someone else to do the work now

They each answer the following questionaire. Neo scored 39, and Morpheus scored 61. You can see how they land with the process.

SunLife_Investor_Questionnaire_EN.pdf

SunLife_Investor_Questionnaire_EN.pdf

193.53 KBPDF File

The thing is, Neo is me in 2000, and Morpheus is me 10 years later. The difference is that I educated myself in the market (its behaviour), and with various investing strategies.

A fact is that equity investments are volatile, but risk is subjective. Risk is personal due to the context and understanding of the situation at a point in time. The younger me wasn’t pleased with mapping and didn’t feel I should have bonds in my 20s. I started questioning and learning. By the time I was 35, I ditched my financial advisor but lost years of growth.

The questionaires are not really going over the true consequences. If you go through all the various questionaires, you’ll see they are similar but the consequences of the decisions are clear. It’s lacking an educational angle. It’s like going to school, taking the test first, scoring you, and then you get the education as you invest.

SunLife Investor Profile Questionaire.pdf

SunLife Investor Profile Questionaire.pdf

59.81 KBPDF File

SunLife Investment Risk Profiler.pdf

SunLife Investment Risk Profiler.pdf

217.16 KBPDF File

Here is another breakdown from another questionaire. For some reason, you can’t find 100% equity. The target date funds are popular with the company plans.

Where Certainty Ends and Growth Begins

Every investment sits between certainty (fixed-income) and uncertainty (equity). Uncertainty is usually followed by volatility with no investment immune to market corrections.

Here a quick reference table on how to view various investments.

Characteristic

💰 Cash / GICs / HISA

🧾 Bonds (Gov’t + Corporate)

📈 Stocks (Dividend + Growth)

🎲 Speculative / Alternatives

Principal Certainty

Guaranteed

–⚠️ High but not absolute

None

None

Value Fluctuation

🚫 None

⚠️ Moderate

⚠️–🔥 High

💀 Extreme

Real Certainty (after inflation)

Lost to inflation

⚠️ Often lags inflation

Historically strong

None

Typical Annual Return (Canada)

2-4 % nominal

3–6 %

7–12 %

Variable

Key Insight

Feels safe but erodes buying power

Safe if held to maturity

Uncertain short-term, reliable long-term

Uncertainty is the product

I am often asked to share safe investments. It usually comes from investors who need more return than fixed-income but they don’t want to lose value. This is where the conundrum comes in. In this case, they are looking for the least volatile stock and yet, least volatile also means least return on investment.

The Market You Hear About Is an Index

When you hear “the market is down 10 %,” it refers to a stock index — S&P 500, NASDAQ, or TSX Composite.

These are various investment strategies used by DIY investors to reach their financial goals. The base line is often index investing.

Strategy

Description

Volatility Profile

Approach

Example

Index Investing

Own the entire market via ETFs.

⚖️ Balanced

Buy broad ETFs (VFV, XEQT).

Passive set-and-forget.

Dividend Growth

Own rising-dividend companies.

⚙️ Moderate

Hold blue-chips.

Costco, VISA.

Covered Call / Income ETFs

Trade upside for income.

💵 Moderate – High

Use yield ETFs.

ZWB, HDIV.

Active Stock Picking

Select individual stocks.

🔍 Variable

DIY or advisor.

Quality picks.

Speculative / Thematic

Bet on trends.

🚀 High

Short-term plays.

AI, crypto, green tech.

What Actually Happens in a Market Crash

When people hear “the market crashed” it sounds like a mysterious disaster. But a crash is simply a chain reaction — a mix of economics, technology, and human emotion.

Let’s break it down 👇.

Stages

What’s Happening

Investor Emotions in Real Time

1️⃣ The Trigger — Bad News Hits

Earnings disappoint, rates rise, or scary headlines appear. Big funds start trimming exposure.

😟 Uncertainty: “What’s going on?” News anchors sound tense; investors feel uneasy but hopeful.

2️⃣ The Slide — Big Money Moves First

Institutional investors sell billions to rebalance portfolios. Prices start dropping quickly.

😨 Disbelief: “It’ll bounce soon.” DIY investors start checking portfolios daily.

3️⃣ The Avalanche — Algorithms Take Over

Trading systems detect momentum and sell automatically, accelerating the fall.

😰 Panic: “I can’t watch this.” Phones light up red; sleep disappears.

4️⃣ The Capitulation — Retail Panic

Fear peaks. Many sell at the bottom to stop the pain.

😢 Despair: “I’m done with investing.” Losses feel permanent.

5️⃣ The Quiet Phase — Buyers Return

Dividend reinvestors and long-term funds start buying discounted shares.

😶 Exhaustion: “I’m sitting out.” Most investors miss the quiet bottom.

6️⃣ The Recovery — Confidence Creeps Back

Earnings stabilize, optimism returns, markets rise again.

😊 Relief & Regret: “It’s finally over… I shouldn’t have sold.”

Emotional Takeaway

Market crashes aren’t financial failures — they’re emotional storms.

Prices fall because people panic, bot because businesses disappear. The price drops trigger Index ETF rebalancing which is automated and there is a viscious cycle for a short period of time.

Those who stay calm through despair will generally recover in time. A bad business is a bad business that those might not recover, but the overall market will recover.

Perspective

Think of a stock market crash like turbulence on a flight:

  • The plane isn’t broken — it’s just hitting unstable air for a certain period.

  • The pilot (the market) adjusts and keeps flying.

  • The passengers who stay buckled in arrive safely.

  • The few who didn’t buckled may jump mid-air … and get injured (sell in the down market)

When Fear Takes Over — The Real Test of an Investor

Every investor has felt the panic when markets fall. What you do next defines your future.

Choice

Emotional Logic

Short-Term Comfort

Long-Term Consequence

Sell to cash

“I can’t watch it drop.”

Relief

Miss recovery → permanent loss.

Stop investing

“I’ll wait until it feels safe.”

Calm

Lose compounding years.

Stay invested

“This hurts but recovers.”

Uneasy

Full growth and dividends.

History of Fear — and Why Markets Always Recover

Every crash since 2000 recovered within 2–5 years.

Year

Event

Market Drop

Recovery

2000–2002

💻 Dot-Com Crash

–45 %

5 yrs

2008–2009

🏦 Financial Crisis

–50 %

4 yrs

2020

😷 COVID Pandemic

–34 %

6 mo

2022

📈 Inflation + Rates

–20 %

2–3 yrs (ongoing)

30-Year Consequences

Here is what it can cost you if react emotionally during a market downturn. The difference between panic and patience is a lifetime of freedom.

Investor

Year-1 Decision

30-Year Value

Outcome

Sell → Cash @ 2 %

Locks loss

≈ $181 K

Barely doubles.

Wait 5 yrs

Misses recovery

≈ $575 K

Half potential.

Stay Invested

Rides volatility

≈ $1 M +

10× growth.

Inflation in Real Life — The 🍔 Big Mac Index

You don’t need governments to tell you what the inflation is like. Check out the price of a Big Mac at McDonald every now and then.

Year

Average Canadian Price

% Increase vs Prior Decade

What $10 Buys You Now

2000

$3.33

≈ 3 burgers

2010

$4.19

+26 %

≈ 2 ½ burgers

2020

$5.67

+35 %

≈ 1 ¾ burgers

2024

$7.19

+27 %

≈ 1 ⅖ burgers

In 25 years, the price of a Big Mac has more than doubled. Your dollars buy less than half as many burgers as in 2000.

When a “safe” account earns 4% while prices rise 3%, the real gain is barely 1%. The bun keeps shrinking even if your balance doesn’t.

🍟 Mini Takeaway

“Safety” in nominal dollars can be a risk in disguise. The real question isn’t “Will my balance go down?” — it’s “Will my money still buy the same Big Macs in the future?”.

Just because you have control doesn’t mean you need to act on your emotions. You can’t control the price of gas at the pump during a war, you can’t control how COVID happened, always take a step back and assess the macro and micro picture.

Sleeping at night is a cop out excuse. While you seek psychological safety, educating yourself is what helps sleep at night.

The Hidden Risk of Playing It Too Safe

Let’s step away from investment products for a moment. Most people don’t dream of owning “stocks” or “bonds.” They dream of freedom — reaching the day they no longer have to work for money.

So imagine your goal is to build $1 million for retirement. You save $10 000 per year and earn different average returns depending on how cautiously or ambitiously you invest.

Here’s how long it would take:

Average Annual Return

Years to Reach $1 Million

Hidden Impact of Safety, or Volatility Avoidance

2 %

~39 years

Nearly four decades — safety becomes a lifetime of saving.

4 %

~33 years

Feels responsible, but pushes retirement far into the future.

6 %

~28 years

A balanced, realistic timeline for moderate investors.

8 %

~25 years

Typical long-term equity compounding — freedom within a career span.

10 %

~22 years

Strong portfolio growth with normal volatility.

12 %

~20 years

Active or higher-yield strategies shorten the journey dramatically.

14 %

~18 years

Aggressive compounding — not for everyone, but illustrates the power of time and return.

The difference between earning 2 % and 8 % isn’t just six percentage points — it’s 14 extra years of your life still spent working. Between 2 % and 14 %, it’s over two decades of freedom lost.

Understanding Risk at the Strategy Level

So far we’ve explored what risk is as opposed to volatility. Now let’s look at the intrinsic risk inside investment strategies — like choosing how to travel.

Every path involves risk — the type simply changes. Choose the vehicle that fits your destination, timeline, and comfort with turbulence.

Analogy

Strategy

Control / Comfort

Risk Type

🧍‍♂️ Shore

Cash / GICs

Feels safe

Inflation & opportunity risk

🚢 Cruise Ship

Index Investing (ETFs)

Low — smooth ride

Market risk (aka volatility)

🚗 Car

Dividend Growth Investing

High — you steer and brake

Company / Business risk

✈️ Airplane

Growth / Tech / Active

Limited control — turbulent

Volatility & valuation risk

Many investors will end up blending strategies the closer you get to retirement. It’s a simple factor of having some level of control and part of a winddown strategy.

From Fear to Confidence — Mastering Risk Through Knowledge and Emotion

Confidence is built through education + discipline.

Learn About

Why It Matters

Start Here

Market recoveries

Downturns are temporary.

History tables like above.

Dividend growth

Income rises in declines.

Dividend Aristocrats.

Inflation

Shows why “safe” is risky.

Big Mac Index.

Tax accounts

Optimize returns.

RRSP / TFSA guides.

Master Your Emotions

Learn to identify your emotions to respond appropriately with your portfolio.

Confidence isn’t fearlessness — it’s acting wisely despite fear.

Trigger

Typical Reaction

Confident Response

Market drop

“Sell!”

“I planned for this.”

Rally

“FOMO buy.”

“Stick to plan.”

Scary news

“Pause.”

“Headlines fade.”

Compare returns

“Others do better.”

“I invest for me.”

Investor Confidence Checklist

I know that risk ≠ loss.
My investments fit my time horizon.
I understand inflation is a silent risk.
I expect volatility and plan for it.
I invest consistently, not emotionally.
I measure progress in years, not weeks.

Final Takeaway

Risk isn’t the enemy — misunderstanding it is.

Uncertainty + time + knowledge + discipline = lasting wealth.

The goal is not to avoid risk but to master it — with clarity and confidence.

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